Privacy Policy

1.- Personal Data Collected

HELENA ROHNER may collect the following personal data from users through the relevant forms on the website: name, email address, postal address, telephone number, and credit card details in compliance with PCI DSS standards, or bank account details (provided by the customer in the event of a refund), when the user visits the WEBSITE, registers, places an online order, contacts HELENA ROHNER, or participates in HELENA ROHNER promotions or surveys.

In addition, HELENA ROHNER collects information related to the user’s browsing activity on the WEBSITE and their interaction with the brand. All personal data collected by HELENA ROHNER comes directly from the data subject, except for contact details that may be provided by friends or family members for the purpose of sending a gift voucher or other gift.

2.- Rights regarding personal data

You may exercise the following rights by contacting us at helena@helenarohner.com:

(i) Right of access: You have the right to obtain confirmation as to whether HELENA ROHNER is processing personal data concerning you, and, if so, to access the personal data held by HELENA ROHNER. (ii) Right to rectification: You have the right to request that HELENA ROHNER correct inaccurate personal data or complete incomplete data. If you are registered on our WEBSITE, you may find it easier to update your information directly by editing your user profile. (iii) Right to erasure / right to be forgotten: You may request the deletion of your personal data when, among other reasons, the data is no longer necessary for the purposes for which it was collected. Right to restriction of processing: You have the right to request the restriction of the processing of your personal data, in which case it will only be retained for the establishment, exercise or defence of legal claims. (iv) Right to data portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format, and to transmit it to another data controller where the processing is based on consent or a contract and is carried out by automated means. (v) Right to object: You may object to the processing of your personal data based on public interest or the legitimate interests pursued by HELENA ROHNER, including profiling. In such cases, HELENA ROHNER will cease processing the data unless there are compelling legitimate grounds or it is required for the establishment, exercise or defence of legal claims. (vi) Automated individual decision-making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. However, this right shall not apply where the decision is necessary for entering into or performing a contract between you and HELENA ROHNER; is authorised by applicable law, provided that appropriate safeguards are in place to protect your rights, freedoms and legitimate interests; or is based on your explicit consent. (vii) Right to lodge a complaint: You have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos). To process your request, we may require you to verify your identity.

3.- Purpose of processing personal data

Personal data will be processed for the following purposes, as applicable:

- Managing and developing user registration on the WEBSITE: Registration involves the creation of browsing profiles based on user activity on the WEBSITE. This profiling uses personal data and browsing information (such as viewed or added products, visited sections, and location) to assess preferences and interests and to offer tailored content, services, offers and products.

- Managing and processing online purchases:
We use personal data to process and deliver orders and to provide order status updates via email and/or SMS.

- Sending commercial communications:
Managing and sending information about exclusive promotions, new products and personalised content adapted to the user’s profile, interests and needs via email, SMS or postal mail. This involves profiling based on personal data, purchase history (where applicable) and browsing behaviour on the WEBSITE/APP to tailor marketing communications.

- Personalisation of communications:
Content, products or services may be personalised according to user interests. Communication preferences can be managed via the “Subscriptions” section accessible through our newsletters.

- Issuance and management of sales documentation: receipts, invoices or Tax Free documentation.

4.- Data retention period

HELENA ROHNER will retain personal data only for as long as reasonably necessary, taking into account the need to respond to queries, resolve issues, make improvements, activate services and comply with applicable legal requirements. This means that personal data may be retained for a reasonable period even after the user has stopped using HELENA ROHNER services or the WEBSITE. After this period, personal data will be blocked from all HELENA ROHNER systems.

5.- Disclosure of data to third parties

Personal data may be disclosed to the following recipients:

- Public authorities and governmental bodies where required by tax, labour, social security or other applicable legislation.

- Data processors providing services to HELENA ROHNER, such as courier companies, communication service providers, agencies, accountants or administrative service providers.

HELENA ROHNER does not sell customer data to third parties under any circumstances.

6.- Users / Terms of use

Access to and/or use of this website www.helenarohner.com grants the status of USER, who accepts, from such access and/or use, these terms of use in full and without reservation, including all clauses and conditions set out in the Legal Notice.

If the User does not agree with the terms and conditions set out herein, they should refrain from using the WEBSITE.

7.- Cookies

Cookies are small text files that help track and analyze website usage. HELENA ROHNER may use cookies to generate usage statistics and recognize returning visitors. Users can configure their browsers to block cookies if desired.

We take data privacy seriously. For more information on how we handle cookies and your data, please review our Cookie Policy.