Each piece is designed to accompany you in your everyday life and stand the test of time. At Helena Rohner we create jewellery crafted with carefully selected materials and thoughtful processes.

Like any special piece, its beauty evolves with wear. With the right care, it will not only retain its original shine but also gain character, becoming part of your story.

How to care for your jewellery

Daily wear is part of the essence of our pieces, but certain habits will help preserve their finish and extend their lifespan:

• Avoid direct contact with water, perfumes, creams, makeup, and chemical products, as they may alter colour and shine.
• Remove your jewellery before showering, swimming, or exercising. Water, chlorine, and sweat can accelerate wear, especially on plated pieces.
• Do not wear your jewellery while sleeping to prevent friction, impact, or deformation.
• Always apply cosmetic products before putting on your jewellery, allowing them to fully absorb.
• Avoid contact with hard or abrasive surfaces that may scratch your pieces.

Small daily gestures make a meaningful difference in preserving each piece.

How to store your jewellery

The way you store your jewellery is key to maintaining it over time:

• Store each piece separately to avoid scratches, tangling, or friction between metals.
• Use the original box or soft fabric pouches to protect them when not in use.
• Keep your jewellery in a cool, dry place, away from humidity and direct sunlight.
• Avoid storing pieces in spaces such as bathrooms, where humidity and temperature changes can accelerate deterioration.

Proper storage helps preserve both the finish and structure of each piece.

How to clean your jewellery

Regular and gentle cleaning helps maintain the natural shine of your pieces:

• After each wear, gently wipe your jewellery with a soft, dry cloth to remove oils or residue.
• For a deeper clean, use lukewarm water with mild soap. Rinse thoroughly and dry carefully with a soft cloth.
• Avoid abrasive products, harsh chemicals, or aggressive cleaning methods that may damage the finish.

The key is to clean gently and avoid excessive friction.

Materials and specific care

Gold-plated jewellery
Our gold plated pieces consist of brass metal with an extra of two microns of 18ct gold. As gold-plated pieces, these have a delicate finish that may naturally wear over time with use.
To prolong their lifespan, avoid contact with water, sweat, and chemicals, and always handle them gently without excessive rubbing during cleaning.

Sterling silver
Silver may naturally tarnish over time due to exposure to air, humidity, or certain chemicals.
To maintain its shine, clean it with a specific silver cloth and store it in a dry environment. Frequent wear can also help slow down oxidation.

Solid gold
Gold is a durable material that resists the passage of time. However, it may develop small marks or scratches with wear.
We recommend occasional cleaning with a soft cloth or with lukewarm water and mild soap to maintain its shine.

Natural stones and pearls
Stones and pearls are natural delicate, porous unique materials that require special care.
Avoid contact with perfumes, cosmetics, and chemicals, and clean them only with a soft cloth. Their longevity depends greatly on careful handling. High temperatures or chlorine to be avoided.

Glass and 3D print PLA
These are strong materials, with a sealed surface. In case it may get dirty, a soft wash with soap will be enough to clean it.

Repairs

We understand that, over time, a piece of jewellery may require repair or restoration. Our team will be happy to help bring it back to its best condition.

To request a repair, please follow these steps:

Request
Email us at support@helenarohner.com with the subject “Repair” followed by the name of the piece. Please include a detailed description of the issue and, if possible, images of the item.

Assessment
Once we receive your request, our Madrid atelier will assess if the repair is possible and send you a cost estimate based on the information provided.

Confirmation
If you agree with the estimate, we will provide you with the shipping address so you can send us your piece.

Repair
Our team of goldsmiths will carefully repair and polish your item, always respecting its original characteristics.

Return
After a final quality control, you will receive a notification and your piece will be shipped back once payment has been confirmed.

Each piece tells a story. With the right care, yours will continue to evolve with you, maintaining its essence and accompanying you for many years to come.